Configuration data

FlashDialler integrates with ConnectWise Manage Configuration files to provide a location for capturing useful data when in a call i.e. Number of servers or next contract renewal date. By default, FlashDialler creates a configuration file that is unique to each Campaign.

It can be customised in exactly the same way as configuration files are in ConnectWise Manage by adding a series of questions. Alternatively, you can select an existing configuration file from the dropdown list and use this instead.

Please note, FlashDialler is unable to utilise configurations that have mandatory fields.


Creating your own configuration file

To create your own configuration file, press the 'Add question' button.

Here you can enter the question, such as 'No. of Servers'. You can also choose the field type, number of values and order of this question.