Each outcome can be grouped to provide better reporting; for example, your groups could be “Hot”, “Warm” or “Cold”. The results of these outcomes are saved to a configuration file against the company and contact records. You will need to create outcome groups for every Campaign - you can create a maximum of three.
In addition to the three outcome groups, FlashDialler creates another group titled "No outcome" and contains the following outcomes:
1. No answer
2. Left voicemail
4. Left message
Selecting any of these outcomes will offer the following options:
1. If the call is a new call, you can simply leave it as unscheduled and return it to the end of the non-scheduled call list. A previously scheduled call will need to be rescheduled.
2. Schedule it for a specific date. This will create a todo activity in ConnectWise Manage
3. Schedule it for a specific date/time. This will create a Calendar activity in ConnectWise Manage